Catalog Number : ncd1149
Title : Joint Commission Patient Rights Standards
Speaker : Sue Dill

Webplay Recording Date : 6-15-2015
Webplay Price : $ 125 for two weeks viewing

Webinar Purpose:

This webinar will discuss the 2014 Joint Commission Patient Rights standards, also called the Rights and Responsibilities of the Individual or the RI chapter.

There will be a discussion of a crosswalk to the CMS Hospital Conditions of Participation (CoPs) including the recent regulations on the visitation standards, informed consent, advanced directives, and plan of care. The Joint Commission has many changes to their standards to make them compliant with the CMS hospital CoPs. CMS issued a deficiency report which showed the area most cited for being out of compliance in the CoP manual was in the area of patient rights.

Target Audience:

JC Coordinator, Ethics Committee, Social Workers, Consumer Advocate or Compliant Manager, Interpreting Services Director, Quality Improvement Coordinator, CNO, COO, Nurses, Nurse Educators, Nurse Managers, Compliance Officer, Consumer Advocates, Risk Manager, Outpatient Director, Patient Safety Officer, Marketing Director, OR Staff and In-house Legal Counsel

Webinar Objectives:

• Discuss that the patient rights must be provided in writing to inpatients
• Describe that the Joint Commission also requires hospitals to have patient responsibilities
• Recall the requirements from CMS and TJC on grievances and complaints and that it is a problematic standard
• Discuss the CMS and TJC requirements for informed consent
• Recall the importance of using and documenting the use of an interpreter if the patient does not speak English

Here are a few of the topics that will be covered:

• Patient Rights
  • Developing patient rights
  • CMS and patient rights deficiency reports
  • Written policies on patient rights
  • Communicating patient rights
  • Right to effective communication
  • Patient's cultural and personal values, beliefs, and preferences
  • Right to privacy
  • Patient centered communication
  • Pain management
  • Information tailored to patient's age, language, ability to understand
  • Interpreters and translators
  • Patients with speech, hearing, and cognitive impairment
  • Participating in care decisions
  • Surrogate decision makers
  • Consent for recordings or films
  • Informed consent
  • Documenting consent
  • Right to know your care provider
  • Complaints
  • Complaint process required
  • Access to protective and advocacy services
  • End of life issues
  • Rights during research
  • Advance directives
  • Foregoing or withdrawing life sustaining treatment
  • Outpatient advance directive requirements
  • Neglect, abuse and exploitation
  • Environment to support positive self-image and dignity
  • Telephone and mail service standard
  • Personal rights
  • Services provided by hospitals to respect patient rights
  • CMS changes to visitation
  • Patient rights tracer
  • TJC FAQ on patient rights
• Patient Responsibilities
  • Written policy required
  • Notifying patients
  • Asking questions
  • Accepting consequences
  • Following rules and regulations
  • Showing respect and consideration
  • Acknowledgement if understands treatment course
  • Meeting financial commitments

Full tuition is refunded immediately on request if the participant has not been sent the program materials and instructions. Once the instructions (including access codes) have been sent, a full refund will be issued only after the program runs and it is verified that the participant did not access the program.